Terms of service

OVERVIEW

Welcome to VSI Health and Hygiene Group (“VSI,” “we,” “us,” or “our”). We operate this website and online store (the “Services”) to provide hygiene and dispensing solutions, including commercial and residential restroom products.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

By visiting, accessing, or using our Services, you agree to be bound by these Terms of Service (“Terms”), including any policies referenced herein (such as our Privacy Policy and Refund Policy). If you do not agree, you may not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT

You must be at least the age of majority in your state or province to use our Services.

You agree to provide accurate, complete, and current account and purchase information. You are responsible for maintaining the confidentiality of your account and password and for all activity under your account.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

SECTION 2 – OUR PRODUCTS

VSI Health and Hygiene Group specializes in hygiene-focused dispensing systems and related products designed for commercial, healthcare, hospitality, and residential use.

We strive to display product details, specifications, and images as accurately as possible; however:

  • Product appearance may vary due to device display settings
  • Renderings or mockups may not perfectly represent final production units
  • Specifications may change without notice

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities by customer, region, or order

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase.

We reserve the right to:

  • Accept or reject any order
  • Limit quantities
  • Cancel orders due to pricing errors, availability issues, or suspected fraud

Orders are not considered accepted until confirmed by VSI.

Once an order is processed, cancellations may not be possible.

All purchases are subject to our Refund Policy:
👉 [INSERT REFUND POLICY LINK]

SECTION 4 – PRICING AND BILLING

All prices are listed in USD unless otherwise stated.

Prices:

  • Do not include shipping, taxes, duties, or import fees unless specified
  • Are subject to change without notice

You agree that:

  • Payment information provided is accurate
  • You are authorized to use the payment method
  • You will pay all charges incurred

SECTION 5 – SHIPPING AND DELIVERY

Shipping timelines are estimates only and not guaranteed.

VSI is not responsible for delays caused by:

  • Carriers
  • Weather
  • Customs or international shipping issues
  • Events outside our control

Risk of loss transfers to you once the product is handed to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this site—including:

  • Product designs
  • Branding (including Health E Roll Commander® and related marks)
  • Images, graphics, and text

—is the property of VSI Health and Hygiene Group and protected by intellectual property laws.

You may not reproduce, distribute, or use our content without written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties.

Your use of these tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites or services linked from our site.

Use them at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

VSI Health and Hygiene Group operates independently from Shopify.

All transactions are between you and VSI.

Shopify is not liable for:

  • Product issues
  • Delivery
  • Damages or losses

SECTION 10 – PRIVACY POLICY

Your use of our Services is subject to our Privacy Policy:

👉 [INSERT PRIVACY POLICY LINK]

Shopify may also process your data as part of providing the platform.

SECTION 11 – FEEDBACK

Any feedback you provide may be used by VSI without restriction or compensation.

You agree that your submissions:

  • Are lawful
  • Do not violate third-party rights

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct:

  • Pricing errors
  • Product descriptions
  • Availability issues

…at any time, including after an order is placed.

SECTION 13 – PROHIBITED USES

You may not use our Services for:

  • Illegal activities
  • Fraud or misrepresentation
  • Harassment or abuse
  • Data scraping or unauthorized automation
  • Interfering with site functionality

We may suspend or terminate access for violations.

SECTION 14 – AGENTS (AUTOMATED SYSTEMS)

Automated tools or bots (“Agents”) may not interact with our Services unless:

  • Properly identified
  • Not attempting to bypass protections

We reserve the right to block or restrict such access.

SECTION 15 – TERMINATION

We may terminate your access at any time.

You remain responsible for any outstanding payments.

SECTION 16 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available.”

We do not guarantee:

  • Continuous availability
  • Error-free operation
  • That products will meet all expectations

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, VSI Health and Hygiene Group shall not be liable for:

  • Indirect or consequential damages
  • Lost profits or revenue
  • Data loss

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold VSI harmless from any claims arising from:

  • Your use of the Services
  • Violation of these Terms
  • Violation of applicable laws

SECTION 19 – SEVERABILITY

If any provision is invalid, the remaining Terms remain enforceable.

SECTION 20 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and VSI.

SECTION 21 – ASSIGNMENT

We may assign these Terms without notice. You may not assign them without consent.

SECTION 22 – GOVERNING LAW

These Terms shall be governed by the laws of the State of Georgia, United States, without regard to conflict of law principles.

Any disputes shall be resolved in courts located in Fulton County, Georgia.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the Services constitutes acceptance of changes.

SECTION 24 – CONTACT INFORMATION

VSI Health and Hygiene Group
📧 info@vsihealth.com
🌐 https://www.vsihealth.com

📍 Business Address:

📞 Phone:

🏢 Business Registration Number:

💰 VAT / Tax ID: